Lost Theory Test Certificate, Number, Counter Part? Find the Answer Here...

Theory Test Help
Lost theory Test Certificate, Number, Counter Part.

I've lost my Theory Test Certificate?

There has been an update to the way that candidates can get hold of a lost Theory Test Pass Certificate number outside of ringing the DSA.

Click the link for info: Find lost Theory Test Pass Certificate number online

Alternatively, you can ring the customer service team at the DSA responsible for the theory test on: 0300 200 1188.

They will be able to give you your Certificate number or they will send you a letter confirming that you passed - this will be enough proof for the Examiner at the beginning of your practical test.

Lost Theory Test Certificate - will my Driving Test go ahead?

With reference to taking the practical test, it should still go ahead, even if you don't take your Theory Certificate to the test centre. The examiner can check online whether you have passed the Test.

In 6 years we have heard of 1 Examiner that wouldn't allow the test to go ahead. However, the final decision whether it goes ahead lies with the Examiner taking the test. The most important thing to take to the test centre for the practical test is your provisional licence with the paper counterpart. If you don't have these, your test won't go ahead and you will lose your fee!

The DSA have now added an online feature to their website which means you can now - Find a lost Theory Test Pass Certificate number online

I've lost the provisional licence counterpart, what should I do?

The 2 most important things you need to take to your driving test are the provisional licence and paper counterpart - without both of these, you won't be allowed to take a driving test. If you have lost either, you will need to apply for a duplicate through the DVLA as soon as possible (a duplicate will cost 20).

The quickest way to apply for a duplicate is to ring the DVLA duplicate service on 0300 790 6801 (they will accept card payment - Visa, Eurocard, Mastercard, Solo, Electron and Maestro). You could also apply for a duplicate online or by completing and sending the Form D1 (available at the Post Office) to the DVLA.

I've lost the Theory Test booking number?

If you ring the customer service team at the DSA responsible for the theory test on: 0300 200 1188. They will be able to give you your booking number. To cancel or change your theory test date without losing your fee you will need to ring the theory test booking line on 0300 200 1122 no less than 3 days before the test date.

Lost provisional, do I need my driver number to get another?

Providing that none of your details have changed, you will need to give your driver number OR full name, date of birth and also confirm your UK address.

If your photocard and paper counterpart have been lost or stolen, you can apply for a duplicate licence by telephone using a credit or debit card. The fee for a duplicate licence is 20.00. The DVLA accepts Visa, Eurocard, Mastercard and Maestro. To use this service ring 0870 240 0009, Monday to Friday 8.00 am - 8.30 pm or Saturday 8.00 am - 5.30 pm.

I've lost my passport, can I use other ID for my theory test?

Normally you would take your Theory Test appointment letter, the provisional licence and paper counter part for identification. If you have an old paper licence without a photograph a valid passport will be required - no other form of identification is accepted. Photographic identification is required to stop tests being taken by someone pretending to be the candidate. Unfortunately, a valid passport is the only photographic ID accepted.

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DSA Theory Test
Contact Details


DSA Theory Test Contact details
Booking Line0300 200 1122
Customer Service0300 200 1188
Minicom0300 200 1166
Welsh speakers0300 200 1133
Fax0300 200 1177
Email Addresscustomercare@pearson.com
Email Addresscustomer.services@dsa.gsi.gov.uk
AddressDriving Standards Agency,
Customer Services,
PO BOX 381,
Salford,
M50 3UW

Theory Test
Lost Theory Test Items

Lost Provisional Licence
Will I be able to take the test?

In the first instance, if you've lost your provisional licence counterpart, we would suggest changing the test date (if you have 3 CLEAR WORKING DAYS before the test date, you can do this without losing your fee) and then getting a replacement provisional and counterpart.

However, many candidates contact us with less than 3 days until their test.

Officially the DSA say that you need to take BOTH parts of the provisional licence along to the test or it will be cancelled with loss of fee. The reason behind this is fraud - the DSA are trying to crack down on people taking someone elses Theory/Driving Test for them.

However, there has been cases where the candidate was only asked to show their provisional photo licence card and not the paper counterpart (it's up to the DSA official at the test centre to ask for the ID).

There has even been a few cases of candidates being allowed to take the test after pleading with the official at the test centre (again, these candidates had the photo licence card but not the paper counterpart).

Therefore, logic would say that there's a very slim chance that you might be able to take the test with only the paper counterpart and suitable photo ID. But be warned, most DSA officials will follow the correct procedure which would mean the test won't go ahead.

However, if the fee will be lost anyway, many candidates decide it's worth a try.